- How to place an order?
You can visit our website, browse badminton rackets, select the product you wish to purchase, click “Add to Cart,” and then follow the prompts to complete the checkout process.
- How to pay for my order?
We accept various payment methods, including credit cards, debit cards, and common electronic payment services. Please select your preferred payment method at checkout.
- How long does it usually take for an order to ship?
Order processing and shipping typically take 1-3 business days. Shipping time may vary depending on your location, usually arriving within 3-7 business days.
- How do I return or exchange an item if I’m not satisfied?
If you are not satisfied with the product within 30 days of receiving it, you can apply for a return or exchange. Please ensure the product is unused and in its original packaging. Please visit our website for a detailed return and exchange policy.
- Can I track my order?
Yes, once your order is shipped, we will provide tracking information via email, which you can use to check your order status at any time.
- How to contact us?
You can find our contact information on the “Contact Us” page of our website, or send an email to our customer service email address. We will answer your questions as soon as possible.
If you have any other questions, please feel free to contact us. We are happy to assist you! Thank you for your support of ELLEN SOFTHAVEN LLC!