Thank you for choosing ELLEN SOFTHAVEN LLC to purchase your badminton racket! We hope you are satisfied with your purchase. If you need to return or request a refund, please follow our policy:
- Return Conditions
Return Period: You may apply for a return within 30 days of receiving the item.
Product Condition: The returned badminton racket must be in unused condition, undamaged, and should retain its original packaging and all accessories.
Proof of Purchase: Please retain your proof of purchase and shipping invoice when returning the item to facilitate your request.
- Return Process
Please contact us via our customer service email or the “Contact Us” page on our website, providing your order number and reason for return.
Our customer service team will provide you with return authorization and guide you through filling out the return form.
Please send the item along with the completed return form and proof of purchase to the designated address.
Address: 6450 24TH AVE NW APT 516, SEATTLE, WA 98107
- Refund Processing
Once we receive the returned goods and confirm their condition meets the return conditions, we will process the refund within 5 business days.
The refund will be processed using your original payment method.
- Shipping Costs
Unless there is a quality issue with the goods or the wrong item was sent, the buyer is responsible for the shipping costs of the returned goods.
If the goods we send are defective, the shipping costs will be borne by our company.
If you have any questions during the return or refund process, please feel free to contact us. We are happy to assist you.