Welcome to the services of ELLEN SOFTHAVEN LLC (hereinafter referred to as “the Company”). Before using our website and purchasing badminton rackets, please carefully read the following Terms of Service (hereinafter referred to as “the Terms”) to ensure that you understand and agree to them. If you do not agree to these Terms, please do not use our services.

Acceptance of Terms Using the Company’s services constitutes your acceptance of these Terms. If you are under 18 years of age, you should use our services with the consent of your parent or guardian.

Product Information We strive to ensure that the product information displayed on the website is accurate, including descriptions, prices, and availability. We reserve the right to modify or discontinue the sale of any product at any time.

Orders and Payment All orders must be placed through the website and payment must be made after order confirmation. You agree to provide accurate and complete payment information and bear the corresponding costs after the transaction is completed.

Shipping and Delivery The Company will try its best to ship orders promptly after order confirmation. Shipping time may vary depending on the region and conditions. Once the order is shipped, we will provide you with tracking information via email.

Return and Exchange Policy If you are not satisfied with the product you purchased, you can apply for a return or exchange within 30 days of receiving the goods. Products must be kept unused and in their original packaging. For detailed information on returns and exchanges, please refer to our return and exchange policy.

Customer Responsibility
You agree to comply with all applicable laws and regulations when using our services and are responsible for the security of your account and the confidentiality of your password.

Disclaimer
We are not liable for any direct or indirect losses arising from the use of this service. We do not guarantee the error-free nature or continued availability of the website or products.

Modifying Terms
We reserve the right to modify these terms at any time. Any changes will be posted on the website and will take effect from the date of posting. Your continued use of the service constitutes your acceptance of the updated terms.

Applicable Law
These Terms are governed by and construed in accordance with the applicable laws and regulations of the United States and shall be subject to the jurisdiction of the courts in the jurisdiction where the website is located.

Billing Terms
All products on this website are for one-time sale only.

If you have any questions about these Terms, please feel free to contact us. Thank you for choosing ELLEN SOFTHAVEN LLC. We look forward to providing you with excellent service!